Frequently asked questions

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I have completed the booking form, what happens next?
Shortly after completing the booking form you'll receive a Booking Confirmation. This Booking Confirmation will outline your journey in full and include your unique Job Number. Once you've received your Booking Confirmation you can be sure your car is booked.
My flight has changed. Can I reschedule my transfer?
In most cases, we will be able to reschedule your transfer without a problem. However, if it is a busy time of the year, it is possible (but unlikely) that we may not have availability for your new transfer time. Please contact us the moment you know about your change in schedule to allow us sufficient time to reorganize your transfer. If we are unable to reschedule your transfer, we will refund you in accordance with our terms and conditions.
How do I meet my driver at the airport?
There are two options to meet your driver at the airport; Meet & Greet and Call on Arrival. For Meet & Greet collections you can expect to see your driver standing next to the arrivals barriers holding a sign displaying your name. For Call on Arrival collections, you can call us when you're ready and meet your driver at the meeting point within 15 minutes. Both options are explained further in the booking form.
Are you a licensed company?
Yes. We are licensed by the public carriage office under Licence Number:
Are the prices fixed?
Yes. The prices are fixed for pre-booked transfers. But if there are any additional drop-offs, pickups or diversions service there will be additional charges may apply.
What do I do if I can't locate my driver?
Please call us +44 2080 592 100 our admin team will help you find your driver in the terminal.
How do I make a booking?
You can make a booking online or over the phone. To book online please use our Booking Form. To book over the phone please call: +44 2080 592 100
Must all bookings be made in advance?
We strongly advise booking in advance to avoid disappointment, however, last-minute bookings can be accommodated
How can I change or cancel my booking?
To change or cancel your booking please use our Contact Form or give us a call. To avoid confusion please always mention your Job Number.
Can you provide child car seats?
Yes, we can provide child car seats at an additional cost of £5.00 per seat. There is a section on the booking form where you can specify the child age and the type of seat/s you require (rear-facing, forward-facing or booster).
Are your vehicles wheelchair accessible?
Unfortunately, we cannot provide wheelchair accessible vehicles (WAVs) as none of our cars are fitted with ramps or lifts. We can, however, accommodate foldable wheelchairs providing they can fit in the boot of the car.
What happens if my flight is delayed?
When your flight is delayed or canceled, please call the provider. His number is on top of the voucher. Should you choose not to call the provider, he might leave the pickup point and you risk not getting your transfer.